This Privacy Policy explains how Total Storm Solutions, LLC, a roofing contractor operating the Home Solutions HQ – Dallas–Fort Worth roof value and inspection request page (“we,” “us,” or “our”), collects, uses and shares information when you contact us or submit a request through our online request page (dfw.myhomesolutionshq.com/roof-value) and our Facebook and Instagram lead forms.
Total Storm Solutions, LLC is a roofing contractor serving Keller, Fort Worth, Dallas, Arlington, Denton and the rest of the Dallas–Fort Worth area. Home Solutions HQ – Dallas–Fort Worth is the name of our online request page.
When you use our roof value estimator, fill out one of our forms, call or text us, we collect the information you choose to provide, which may include your name, phone number, email address, property address and ZIP code, and your answers about your home and roof (for example whether you own the home, the home’s approximate value and size, the age and condition of the roof, and whether all decision makers can be present for an inspection). We do not ask for payment card numbers, Social Security numbers or other sensitive financial information through our forms. Our page may also record basic technical information such as the ad or link you came from.
If you provide your phone number and check the consent box on our form, you agree that Home Solutions HQ – Dallas–Fort Worth and its local roofing partner, Total Storm Solutions, LLC, may call and text you at that number, including by automated means, about your estimate, a free roof inspection and related services. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message, and you can reply HELP for help. Consent to receive calls or text messages is not a condition of purchasing any goods or services. Our Terms & SMS Terms describe the program in full.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers and SMS opt-in consent are not sold, rented or shared with any third party for their own marketing. Information sharing to subcontractors in support categories, such as customer service, is permitted only as described below. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We share information only with service providers that help us operate, such as our customer-relationship management, messaging and scheduling software and the marketing and appointment-setting team that responds to requests on our behalf. These providers may use your information only to provide services to us. We also share information when required by law. We do not sell your personal information.
If you submit a lead form on Facebook or Instagram, Meta Platforms, Inc. provides that information to us. We use it only for the purposes described here. Meta’s own collection and use of your information is governed by Meta’s privacy policy.
We keep your information only as long as needed to handle your request, perform any work you hire us for, and meet our business, warranty and legal obligations. After that we delete it or retain it in a form that no longer identifies you.
Our request pages may use basic cookies needed to run the form and to measure advertising results. You can manage cookies in your browser settings.
Our services are intended for adults. We do not knowingly collect information from children under 13.
We use reasonable measures to protect the information you provide. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.